Dear Valued Customers,

For COVID-19 Australian Government updates please click here.

20th May 2020

Delivery & current courier update:

Our delivery service is still running as normal. Unfortunately, some courier and road freight services are still experiencing delayed pickup and delivery times meaning deliveries may still be delayed beyond our normal dispatch shipping and delivery guidelines.

Again, we appreciate your patience and understanding as we all do our best during these changing times.

30th March 2020

Current courier and delivery update:

Most courier and road freight services now have delayed pick up times and delivery times meaning deliveries could be delayed beyond normally shipping and delivery guidelines.

We appreciate your patience and understanding as we all adjust to the changing circumstances surrounding these difficult times.

18th March 2020

Also please find an important update regarding deliveries & courier shipping processes Allied Express and most carriers are implementing in relation to the Coronavirus:

Like Display & Rack, Allied Express and all courier companies have been closely watching the development and impact of the spread of the Coronavirus, and particularly its effect on our economy and the health of our people. Our approach has been to remain alert, not alarmed, as we put in place plans to ensure that we are in the best possible position to meet the challenges presented. It is important that we work together to slow the spread of the virus, but also to ensure that our economy, and our customers, remain strong during this time.

We will continue to provide our customers with updates over the coming days and weeks as the situation emerges, but wanted to provide you with the following updates to our proof of delivery collection processes.

We are mindful that supply chains and delivery systems will be crucial over the coming period, and we have implemented these measures to ensure the health and wellbeing of our drivers, our customers and their receivers, and the wider community.

Update to collection of proof of delivery processes
From today, drivers will arrive at businesses or homes, and announce their arrival or knock on doors. They will then leave items on the ground, move 1.5 metres back from the entry point, and wait for a person to arrive. When the person arrives, drivers will greet them in the normal manner, ask for their name and enter that into their PDAs. That will then form the proof of delivery (POD) for the delivery. Receivers will not be asked to sign on the PDAs for receipt of the delivery.

What if no one is home? Then normal processes will apply - drivers will leave a card with instructions to arrange re-deliveries, and we will attempt re-deliveries in the normal manner.

What is receivers will not accept deliveries? Whilst we think this is unlikely (as the receiver has normally ordered and is expecting the goods), if this happens, normal return to sender processes will apply.

Where you are able to provide instructions with the original booking for our drivers to delivery without a proof of delivery (Authority to Leave, or ATL, deliveries), that is also appreciated during this time.

We also ask that you share this advice with your customers and receivers so that they understand the updated processes when drivers are delivering.

Should you require any further information, or have any queries, please do not hesitate to contact us on 02 9755 3343 directly, or contact us via

Your ongoing support is greatly appreciated.

Display & Rack Australia